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Privacy Policy

Suggerence is a website owned by SIRVELIA LABS, S.L.. By accessing our website, you become a user. We commit to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, process, and safeguard the information you provide while using Suggerence and its services.

1. Data Controller

Company: SIRVELIA LABS, S.L.
Contact: Via any contact form provided on the website.

2. Purposes of Data Processing

Your personal data collected through our website's use and any contact forms will be processed for:

  • Responding to your inquiries and establishing contact with interested parties.
  • Executing and fulfilling a commercial relationship or any other kind where necessary.
  • Collecting commercial data for future use, with full respect for the rights of the user who has given consent.
  • Gathering analytical or statistical information to improve website content and understand user behavior, as informed through our cookie policy and this privacy policy.

Furthermore, with prior consent from the user (by ticking a consent box), we will process data for:

  • Offering products and deals aligned with your interests.
  • Creating a commercial profile based on the information provided.
  • Understanding general user navigation habits.

3. User Obligations

Users are responsible for providing accurate, current, complete, and truthful information about their identity as requested by SIRVELIA LABS, S.L. Users will be solely responsible for any damage or loss, to themselves or others, resulting from a failure to comply.

4. Data Retention

Personal data will be retained for the duration of our commercial relationship or until you request its deletion. If any laws require longer retention, data will be kept for the legally specified minimum duration.

5. Cookies Policy

We use cookies and similar technologies to enhance your experience on our website, in accordance with our Cookies Policy. Cookies help us understand how you interact with our site, allowing us to improve our services and provide you with content tailored to your interests. For detailed information on the cookies we use, their purpose, and how you can manage your cookie preferences, please visit our Cookies Policy page.

6. Data Collection for Service Improvement

To continually improve Suggerence, we collect and analyze data on the searches performed by our users. This information helps us understand user needs and preferences, enabling us to enhance the functionality and usability of our tool. Rest assured, this data is processed in a manner that ensures your privacy is protected, and it is used exclusively for the purpose of improving our services.

7. Legal Basis for Processing

The legal basis for processing your personal data is the consent given at the time of data collection, through various consent boxes and mechanisms.

8. Data Recipients

Your data will not be transmitted to third parties, except as required by law or with your explicit consent, except with third-party service providers who perform services on our behalf, such as hosting, email delivery, maintenance, programming, and customer service. These providers are required to maintain confidentiality and to ensure the security of your data, processing it solely in accordance with our instructions and for the purposes outlined in this policy.

We take all reasonable steps to ensure that our third-party service providers comply with GDPR requirements and apply appropriate security measures to protect your personal data. We carefully select our service providers and only permit them to process your personal data for specified purposes and in accordance with our instructions.

9. Your Rights

You have the right to confirm if SIRVELIA LABS, S.L. is processing your personal data and to:

  • Access your personal data.
  • Request correction or deletion of your data.
  • Request limitation of data processing, in which case we will only retain data for the defense of claims.
  • Object to processing, in which case, for compelling legal reasons, or the defense of possible claims, we may continue to process your data.
  • Data portability.

10. Security and Confidentiality

We have implemented necessary security measures to protect your personal data against unauthorized access or processing. In case of a data breach, we will contact affected parties promptly.

11. Changes to the Privacy Policy

Minor changes will be communicated through our website. Significant changes will be directly communicated to users if they affect the previously given consent.

12. Applicable Law

This privacy policy is governed by Spanish legislation and the General Data Protection Regulation (GDPR). For any disputes, the parties submit to the jurisdiction of the courts of Barcelona (Catalonia, Spain), expressly waiving any other jurisdiction that may apply, except in cases involving consumers or users, where applicable consumer protection laws will take precedence.

By using Suggerence, you acknowledge that you have read and understood this privacy notice.